Terms of service

1. Our installers are instructed to take pictures before & after job for verification purposes
2. Configuration of TV personality, features, pictures setting & sound are not inclusive
3. Installations of non-existing AV / Audio equipments are not inclusive unless stated otherwise. However the installer will connect back the existing wiring from the old TV as before if any, at the TV mounting location. For existing amplifiers, we will not be responsible if there is no sound after reconnection is done as this has to be calibrated by the product specialist.
4. Wall-mounting of the TV is limited to a height of 180cm from the bottom of the TV to the ground. Additional charges apply if the height limit is exceeded.
5. Glass and metal surfaces are not within our wall mounting services. Only concrete, wooden feature walls and partition walls are certified to be strong enough. Even so, they are also subjected to our S.S.P (SgBros Safety Protocol) in which we will assess the suitability of the bracket for the particular wall. For marble and tile walls, additional charges apply. There will also be no guarantee that the tiles or marble will not crack upon drilling.

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Privacy Policy

The Personal Data Protection Act (PDPA) protects your data while our organization uses your data reasonably to serve you. We, TVMount Singapore, authorised service provider, respect and keep our client’s customer’s personal data safe by:

• Limiting access on a need-to-know basis to only team leaders & on-the-job staffs who are involved in the delivery process to all our client’s customer; Ensuring only the appropriate amount of the clients’ customer’s personal data is accessed for processing;
• Implementing an intended mode of delivery or transmission of personal data that affords the appropriate level of security;
• Conducting regular checks to ensure that client’s customer’s personal data is only accessible by authorized persons.
• We will cease to retain all documents containing clients’ customer’s personal data as long as it is reasonable to assume that the purpose for which that personal data was collected no longer being served by retention of the personal data, and the retention no longer necessary for legal or business purposes.

We will review client’s customer personal data on a regular basis to determine if that client’s customer’s personal data is still needed.

We cease to retain documents containing client’s customer personal data by:

• Returning all signed delivery order/jobs to client
• Destroying the documents appropriately on the instructions of our client
• Anonymising the personal data

Please be assured that our client’s entire customer’s personal data collected, used or disclosed are protected as required under PDPA.